011 465 5304 support@cellcor.co.za

Cloud PBX | Hosted PBX

Fully hosted IP systems

Unique Call control and features

  • Unified communications – Multiple devices (BYOD included) can be connected to a single user. This drives mobility, ensuring employees accessibility, regardless of where they are.
  • Wi-Fi – In office calling/ monitoring/ recording and document sharing, via our new app both Android and Apple compliant.
  • Call centre software – Go Wallboard.
  • Auto attendant
  • Call cabinet voice recording.
  • Receptionist.
  • SIP Trunking.
  • Remote Office – Users can take their offices on the road with them
  • Simultaneous Ring – Rings any number such as a mobile or home phone when a caller rings a desk phone
  • Push To Talk – Immediate communication useful for quick conversations between an executive and assistant
  • Selective Call Forwarding – Allows users to decide who reaches them, at what number, and when
  • Pre-integrated Services – Voice/Video/Fax mail, Call Centres, Conferencing and Personal Mobility
  • Executive or office licence options per user

Comparison: Hosted system vs Legacy system

Attribute Hosted PBX Legacy IP PBX
Scalability –     Unlimited –     Typicall 1-10K

–     Limited number of IP Handsets

Multi-site Networking –     Uniform dial plans

–     Full feature set

–     Centralised Management

–     Hard to manage dial plans

–     Limited network features

–     Service Islands

Total Cost of Ownership –     Lower cost of Outsourcing –     Higher total costs: staff, support, access – limited CPE options
Open Standards –     Many 3rd party CPE options

–     SIP based

–     Proprietary CPE

–     Limited CPE options

Reliability and Resilience –     Carrier Grade platform [typically well over 5 9’s]–     Cost carried by Cellcor

–     Element and geographic redundency

–     Hard to reach 5 9’s

–     Customer pays for redundency

–     Software reliability and churn cause instability

Technology Risk –     Cost carried by Cellcor –     Cost carried by end customer
Operations and Management –     Centralised management and support

–     Located in Data Centre with relevant redudency included

–     Seperat management systems

–     Located at customer site(s)

–     Typically supports single site

Personal features

  • Alternate Numbers
  • Anonymous Call Rejection
  • Auto Call-back
  • Barge in Exempt
  • Call Forwarding Always/Busy/No Answer
  • Call Forwarding Remote Access
  • Call Forwarding Selective
  • Call Notify
  • Call Return
  • Call Transfer
  • Call Waiting
  • Calling Line ID and Name Delivery
  • Calling Line ID Blocking and Override
  • Cancel Call Waiting
  • Call Pickup
  • Distinctive Alerting
  • Diversion Inhibitor
  • Do Not Disturb
  • Extension Dialling
  • Instant Group Call
  • Last Number Redial
  • Priority Alerting
  • Push to Talk
  • Selective Call Acceptance
  • Selective Call Rejection
  • Sequential Ring
  • Shared Call Appearances
  • Simultaneous Ring
  • Speed Dial
  • Three-Way Calling
  • Voice Portal Calling
  • Account Codes
  • Authorization Codes
  • Auto Call-back
  • Call Centres
  • Call Intercept
  • Call Park and Pickup
  • Calling Group ID Delivery
  • Calling Plan (Incoming and Outgoing)
  • Click-to-Dial Directories
  • Configurable Feature Access Codes •             Departmental Provisioning
  • Enterprise Administrator
  • Hunt Groups
  • Least Cost Routing
  • Loudspeaker Paging
  • Multi-site dialling plans
  • Music on Hold
  • Series Completion
  • Voice Mail
  • Video Mail
  • Voice Virtual Private Networking