About Us
We at Cellcor Networks Pty Ltd pride ourselves in offering a professional turnkey business solution to our customers. When launching Cellcor Networks in 2013, and applying over 25 years of combined experience in the telecommunications and automation markets, we realized that we needed to provide high levels of service and trust, in order to be able to offer a unique approach to the ever-moving technologies and markets.
Cloud Hosted IPBX, voice, video conferencing, and fibre associated connectivity mediums are the integrated services of the future. In minimizing these related costs for any organization, makes us believe we are invaluable to our customers. We have partnered with key market leaders, considered each supplier based on the service they are able to offer, which in the long run benefits the needs of our customers
Individual branding, Professional call recording -listen to recording directly from a Web GUI, voice mail and auto attendants, detailed telephone management systems, hot desking, firewalls, failovers, archiving storage (Amazon EC2, Dropbox, FTP, Google Drive), Let’s Encrypt support, new queue and CRT statistics are just some of the new features.
PRODUCTS
Business
Edition of PBXware is our extensive and fully customizable VoIP solution providing you with a comprehensive set of features and capabilities of the enterprise phone system. Together with the Call Centre and Multi-Tenant Editions Business PBX enables you to transform the way you conduct business and increase efficiency in the workplace, with each edition supporting specific features maximizing performance, reliability, and expandability.
It offers greater flexibility and customization capability allowing you more control over the final product, with unique deployment options ranging from on-premise softswitch deployments based on bespoke units and custom hardware to Hosted PBX solutions served using SERVERware in the Cloud.
HOT DESKING
Work at any available desk in the office. In just a few easy steps, switch desks without the need to carry your equipment with you.
ONLINE SELF-CARE
Cut down on support costs and create a better experience for customers with PBXware’s self-care portal.
Synchronize
Connect your applications to PBXware with the PBXware’s simple, powerful, and secure API
BRANDING
Make your business stand out with your own branding added to PBXware. All we need are your logo and colours.
CLOUD ARCHIVING
PBXware integrates with Amazon S3, Google Drive, Dropbox, and FTP to store voicemail, fax, and call data
gloCOM
Unified Communication software that simplifies and accelerates your daily tasks.
The powerful softphone application specifically designed to take your business communications to a whole new level. It is capable of replacing or integrating with your desk phone, allowing you to make voice conference, start a group chat, send a fax, make video calls see when contacts are available, transfer files…, all from one intuitive interface.
Its main purpose is to simplify and enhance your day-to-day communication and collaboration experience.
It packs everything you need for a successful collaboration with your staff including IP Phone integration, Softphone, Messaging, Conferencing, CRM access, Faxing, File transfer functionality and much more. All gloCOM features are neatly packaged within a single elegant desktop application interface with great user experience available on all major desktop platforms.
gloCOM is offered in Office, Business, Agent and Supervisor Editions, each supporting specific features maximizing efficiency and productivity.
gloCOM GO
OFFICE IN YOUR POCKET
High Quality Voice Calls
Clear voice call with a high-quality sound.
Unlimited Comms
in and out of office. Bring your PBXware functionality on a smartphone wherever you go.
Presence Panel
change your availability at any time and be aware of other users’ presence on the system
Meetings
gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of your gloCOM contacts you can start collaborating with a single click.
gloCOM meeting allows you to meet with multiple users simultaneously, while offering: Video conferencing – in grid and speaker view, Audio conferencing, Screen sharing – specific application or whole screen sharing, Remote control when screen sharing, and Group chat.
You can also schedule meetings in advance and even set up recurring meetings that suit your team’s needs.
Find out how Cellcor will transform your business communications
Multi-Tenant
Edition of PBXware is a voip switch with multi-tenancy architecture supporting many tenants with multiple levels of administration providing different permissions. Multi-Tenant enables you to increase efficiency in the workplace and transform the way you conduct business. These advantages are further increased with specific features supported by each individual edition maximizing performance, reliability, and expandability.
This VoIP phone system may be used as a Class 4 or Class 5 softswitch that gives Internet Telephony Service Providers (ITSPs) a powerful platform to serve the IP PBX market in the Cloud. Unlimited Hosted IP PBX Multi-Tenants, Unlimited resellers, user/company self-portal.
CALL RATING
PBXware’s built-in call rating system can be used for both local and international use. You are able to set monthly and daily balance, as well inclusive minutes, choose a call rating increment, set connection charge, and more. You can create different service plans and quickly switch between them based on customers’ needs.
ONLINE SELF-CARE
Cut down your support cost and create a better experience for your customers with PBXware’s online self-care portal. Through the online self-care portal, users can access their personal dashboard and reports, check their voicemails, make changes to Enhanced Services such as Caller ID, Do Not Disturb, Call Forwarding, and more.
STATISTICS
Access daily or monthly call statistics with ease. Filter the statistics by the date, caller and callee number. Gain insight into the extension’s statistics, such as who and when has made a call, the total and average call time, the number of answered and missed calls and more. Use the graphs to display your call statistics data in a meaningful and easy to understand manner.
RECORDINGS
Easily set up call recording for all extensions and access them via a web browser. Improve security, customer satisfaction and raise the quality of your service by playing back and analyzing the call records. To make certain that callers have given their consent, you can set default or custom announcements to be played before recording begins.
Call Centre
Edition is designed to simplify and enhance call management for call centres of any size. The Call Centre PBX enables you to increase efficiency in the workplace and transform the way you conduct business, supporting specific features maximizing performance, reliability, and expandability. In addition to provide the tools required to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring.
Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
AGENT & SUPERVISOR APPLICATION
Tie together all of your Call Centre PBX communications in a simple interface via gloCOM Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.
REAL-TIME AGENT MONITORING
Ensure that your call centre workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.
CALL CENTRE PBX WALLBOARD
PBXware Call Centre Wallboards provide the information for all your agents in real time. Data is presented in a way that is easier to read and helps measure the call centre performance. Wallboards keep Agents informed with all call centre activities while allowing them to remain focused on their own tasks.
UNLIMITED QUEUES (ACD)
Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call centre and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
QUEUE STATISTICS AND REPORTS
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls.
IVR STATISTICS
IVR statistics report gives you a detailed overview of how your customers are navigating an IVR menu. Currently, you can access three types of report: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Each report can be filtered by Date Range, IVR, Called Number, Caller ID, and Destination.
Find out how Cellcor will transform your business communications
SERVERware 3
The only Virtualization Platform dedicated to Hosting Telephony & Unified Communications in the Cloud.
With the new and more powerful GUI you can now manage domains and resources with ease. Virtualization technology has been completely changed and is now using LXC (Linux Containers). Built-in backup, high data integrity protection, sipPROT management, and Shared, fault-tolerant network storage are just some of the features that make SERVERware 3 even more secure and reliable virtualization platform.
There are 3 editions of SERVERware 3.
Standalone
Mirror – High availability
Cluster – Fault Tolerance and Processing Scalability
PBXware 5
New PBXware comes with the 64-bit kernel and is now using Asterisk 13 and PJSIP. You are now able to access Branding, Asterisk CLI, Audit logs, and listen to recording directly from a Web GUI. Archiving storage (Amazon EC2, Dropbox, FTP, Google Drive), Let’s Encrypt support, new queue and CRT statistics are just some of the new features.
Bicom Systems’ soft switch (On Prem /
Hosted) is offered in the
Multi-Tenant Editions
Call Centre
Business
Each supporting specific features maximizing performance, reliability, and expandability.
PROTECTION & MONITORING
SIPPROT
sipPROT is a PBXware and SERVERware module that provides protection from SIP attacks. Brute-force break-in attempts and Denial of Service attacks are quite frequent and an unpredictable threat. Unprotected VoIP PBX systems are very sensitive to this kind of attacks. The most common consequence of this kind of network attack are VOIP service downtime, Call quality issues due to an overloaded network, and Direct financial loss due to network instability. sipPROT’s main purpose is to prevent those attacks.
ADVANCED THREAT DETECTION
Unlike other similar solutions, sipPROT works with LIVE SIP traffic, constantly monitoring SIP packets being received. Potential attacks are instantly detected and sipPROT updates the firewall rules and blocks IP addresses from which the attack is coming for a specific amount of time. To detect SIP attacks, sipPROT uses the following advanced detection techniques: Pattern recognition, SIP Scanners protection (immediately blocking known SIP scanners), TFTP brute force protection, and SIP protocol anomaly detection.
DYNAMIC BLOCKING AND UNBLOCKING
sipPROT features a fully automated attack protection system which blocks attacks more efficiently than most other solutions. In the case of an attack, it updates the firewall rules and blocks IP addresses from which the attack is coming for a specific amount of time. If attacks stop in a certain period of time, sipPROT unblocks compromised IP addresses automatically.
SIPMON
PRICELESS VISIBILITY OF CLIENTS’ NETWORK
sipMON is a SIP monitoring tool providing network packet sniffer features for SIP and RTP VoIP protocol specifically designed to work with PBXware. Our SIP Monitoring tool is able to handle thousands of simultaneous calls. It listens on a network interface and analyses all SIP calls on defined SIP ports. RTP streams which carry voice are analysed for packet loss and variation delay (jitter). Each call is saved to database supporting ODBC. SIP signalization and RTP packets are saved to individual pcap file which can be opened with analysers like sipMON GUI.
SIP MONITORING & CALL DETAIL RECORDS (CDRS)
CDR (Call Detail Record) contains call data and network statistics for every single call that users make. It provides detailed SIP monitoring information such as start and length of a call, audio codec used in a call, caller number and name from the SIP header, agent string from the SIP header, last SIP response, number and full text description, Source IP address of incoming RTP packets from the caller or receiver, MOS (Mean Opinion Score), variable delays, loss packets distribution, and an option to download WAV or PCAP files.
Contact us
Telephone: 011 465 5304 / 010 300 0250
Email: support@cellcornetworks.co.za
Address:
Ground Floor
The Gabba
57 Sloane St
Bryanston
Sandton
2191
